We have always guarded the privacy of our users carefully and have never sold or rented your information to third parties for their marketing purposes. If we were to do so in future, we would not do so without your explicit consent.
Our registered company details are as follows: Boltholes Guides Limited, 5 Pontcanna Mews, Cardiff, CF11 9DH
You can contact us at any time at firstname.lastname@example.org and we will reply within 72hours.
Boltholes Guides may change this policy from time to time by updating this page.
This policy is effective from 18/05/2018 and was updated in 2019 to reflect current GDPR guidelines.
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Under the GDPR your rights are as follows. You can read more about your rights in details here;
You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that we use are;
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is; Constant Contact. We hold the following information about you within our EMS system;
We collect information from you through various means to provide the services you have requested when making an enquiry or booking request on our website, completing a survey, subscribing to mailing lists and when contacting us both on and offline including:
We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Payment of accommodation services are made to the accommodation provider by you and according to their terms and conditions. From time to time, we may assist you on passing this information to the accommodation provider on your behalf but will only do so if requested by you. If this should change in future and we begin processing payments, this policy will be amended and you will be notified at the time of placing your booking request.
We use the information that we collect from you to provide our services to you, along with those of the accommodation partners we work with. In addition to this we may use the information for one or more of the following purposes:
We will only contact you via email where you have provided express consent. Where such consent has been provided it can be withdrawn by you at any time by contacting us directly via email@example.com or by clicking the unsubscribe button on our promotional and newsletter emails.
We will always treat your personal data with the utmost care and we will never sell or lease your personal data to other companies or third parties for any purpose.
Your details will be supplied to our accommodation partners and booking/survey software providers strictly for the purpose of processing the booking request/enquiry/post-stay survey related to the accommodation that you, yourself have completed an enquiry or booking form for.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller remove the data.
You have the right to access personal data/information which we hold about you by contacting us at any time. To exercise the right to access your personal data/information please write to: Boltholes Guides Limited, 5 Pontcanna Mews, 200 Kings Road, Cardiff, CF11 9DH, United Kingdom, or email firstname.lastname@example.org. We will request that you supply information to prove who you are (to eliminate risk of unauthorised disclosure).
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you. We may also invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone or SMS. We will seek your consent for this where necessary under Data Protection Law.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and if you do not wish to consent then please do pay attention to the marketing consent check boxes.
You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us when you have previously consented to this. You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing email@example.com at any time.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We also use Google Adwords Conversion Tracking and Google Analytics Goal Tracking so that we know how many people complete our enquiry forms who visit the website from our Google Adwords advertisements and other digital marketing campaigns.
You can also use the Google Analytics Opt-Out Browser Add-on https://tools.google.com/dlpage/gaoptout/