The General Data Protection Regulation (or GDPR for short) is a positive change towards giving website users more control over how their data is used and how they are contacted.
We have always guarded the privacy of our users carefully and have never sold or rented your information to third parties for their marketing purposes. If we were to do so in future, we would not do so without your explicit consent.
Our registered company details are as follows: Boltholes Guides Limited, 5 Pontcanna Mews, Cardiff, CF11 9DH
You can contact us at any time at email@example.com and we will reply within 72hours.
Boltholes Guides may change this policy from time to time by updating this page. This policy is effective from 18/05/2018.
We collect information from you through various means to provide the services you have requested when making an enquiry or booking request on our website, completing a survey, subscribing to mailing lists and when contacting us both on and offline including:
We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Payment of accommodation services are made to the accommodation provider by you and according to their terms and conditions. From time to time, we may assist you on passing this information to the accommodation provider on your behalf but will only do so if requested by you. If this should change in future and we begin processing payments, this policy will be amended and you will be notified at the time of placing your booking request.
We use the information that we collect from you to provide our services to you, along with those of the accommodation partners we work with. In addition to this we may use the information for one or more of the following purposes:
We will only contact you via email where you have provided express consent. Where such consent has been provided it can be withdrawn by you at any time by contacting us directly via firstname.lastname@example.org or by clicking the unsubscribe button on our promotional and newsletter emails.
We will always treat your personal data with the utmost care and we will never sell or lease your personal data to other companies or third parties for any purpose.
Your details will be supplied to our accommodation partners and booking/survey software providers strictly for the purpose of processing the booking request/enquiry/post-stay survey related to the accommodation that you, yourself have completed an enquiry or booking form for.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller remove the data.
You have the right to access personal data/information which we hold about you by contacting us at any time. To exercise the right to access your personal data/information please write to: Boltholes Guides Limited, 5 Pontcanna Mews, 200 Kings Road, Cardiff, CF11 9DH, United Kingdom, or email email@example.com. We will request that you supply information to prove who you are (to eliminate risk of unauthorised disclosure).
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you. We may also invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone or SMS. We will seek your consent for this where necessary under Data Protection Law.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and if you do not wish to consent then please do pay attention to the marketing consent check boxes.
You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us when you have previously consented to this. You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing firstname.lastname@example.org at any time.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We also use Google Adwords Conversion Tracking and Google Analytics Goal Tracking so that we know how many people complete our enquiry forms who visit the website from our Google Adwords advertisements and other digital marketing campaigns.
You can also use the Google Analytics Opt-Out Browser Add-on https://tools.google.com/dlpage/gaoptout/