Letter From Our Founder Regarding Coronavirus

Thank you ...
We, like many small businesses, appreciate each and every customer and more than ever at the moment. Thank you for choosing to support us, a family-run business, and in turn, all those fabulous family-run holiday accommodations we work with during these challenging and uncertain times by continuing to book holidays via www.babyboltholes.co.uk website.

Supporting Family Businesses in Challenging Times…

We are encouraged by the numbers choosing to book UK breaks and there is certainly merit in the school of thought that staying in cottage or villa in a less densely populated area might offer greater protection than more the urban environments most of us live in. But, we also want to help protect the families who book with us by asking them to check FCO guidelines for travel here and ensure they check that they have, or obtain, good quality travel insurance ASAP. Excellent, independent advice on policies covering issues around Coronavirus can be found here.

Our thoughts are with the many families running accommodation businesses that we know and love overseas, especially in Italy. We hope that they will continue to see bookings for holidays in late Spring and Summer, after they have weathered the challenging weeks ahead.

Flexible Booking…

Although we enable booking requests via the www.babyfriendlyboltholes.co.uk website and survive on referrals, because payments are made directly to the accommodations themselves, each confirmed booking is subject to the individual property's own terms (usually found on the BFB booking request form before confirming). However, we have asked all the family-run holiday businesses we feature to repay the support of those booking with them via Baby-Friendly Boltholes over the coming weeks and months by offering flexibility over holiday date changes.

Free Date Changes…

From today (13/03/20) listings marked with a symbol will offer flexibility on date changes made to 2020 holiday bookings reserved via the www.babyfriendlyboltholes.co.uk between 13/03/20 – 04/05/20, if the lead guest or a member of their immediate family is quarantined or diagnosed with Covid-19 for a period including any of the dates of their planned stay and the request is made in writing more than 72-hours prior to the planned holiday commencement and supported with a GP letter. Dates may be postponed by up to 12 months. A supplement may apply if revised dates fall into a higher price bracket. Immediate family is defined as spouse/co-habiting partner, child or parent.

Flexible Refund Policy…

In addition, those listings marked with a red symbol will also offer date changes or refunds (less 15% admin fee) to those wishing to cancel or postpone their holiday booking due to fears over Covid-19, provided the holiday has been paid in full and the refund/date change request is made in writing more than 36-days prior to the first day of their original stay dates..

Bookings from property listings that do not display any symbol will remain subject to the property's usual terms and conditions of booking which vary by property but can be found on each property's BFB booking forms. Please contact us here, should you have any queries. Many thanks once again for your continued support during these uncertain times.

Best wishes

Sian Williams
Founder