Thank You...

Firstly, thank you. Thank you to all our lovely family customers for choosing to support us, a family-run business, and in turn, all those fabulous family-run holiday accommodations we work with during these challenging and uncertain times by continuing to book holidays via website. Baby-Friendly Boltholes, like so many small businesses, appreciate each and every customer and have been so very grateful to the many messages of support we have received in the past few months.

With brighter days on the horizon and all of us excited to finally look forward to a change of scene, fresh air, good food and open spaces, we are loving helping you all with your plans to escape.

Facilities, Equipment & Toys...

However, the ‘guidance’ coming from the Government seems to be changing daily and making it very difficult for our lovely cottage and villa owners to keep up.
For example, in June, we were told swimming pools at cottage complexes could not open, then we were told they could, and then again they could not, all in the space of a few weeks. We were also told that books, toys, ornaments, cushions etc. would need to be sterilised between guests.
As you can imagine, with so many of our lovely cottages offering huge amounts of toys games, books and nursery gear, changeovers between guests could take 3-4 days on this basis. Subsequently, depending on the official guidance at the time, you may find that the pools, playrooms, toys, books and equipment may be closed/removed.
In some cases, property owners may still provide them along with equipment or protocols to make their use as safe as possible, but will state that this must be at your own risk. We ask the owners of our properties to ensure guests are told at the time of booking and again before arrival of what equipment and facilities may be affected but PLEASE DO DOUBLE CHECK.
Please double check these things before paying your balance and again before arrival to avoid disappointment.
You can ask any questions on the ‘Booking Notes’ section of the Baby Friendly Boltholes booking form.

Cancellations/Travel Restrictions...

Because bookings made via the Baby Friendly Boltholes website involve payment directly to the property owner/management, they are generally liable to each property’s individual booking terms and their local laws/restrictions. However, we realise that in these uncertain times you also need to feel confident that your money is safe in the light of frequently changing travel restrictions. Subsequently, the properties we feature have agreed that, when accepting a booking request made on the website between 07/05/20 – 06/08/20 for a stay any time before 31/12/2020, they will offer the following flexible terms as a minimum:

  • Reduced Deposit Payments – A low 25% will be required to secure a booking.
  • Delayed Balance Payments – Balance payments need not be made until 21 days before arrival date.
  • Fee-Free Date Changes – Changes to stay dates will be permitted anytime up to 21 days prior to the originally booked arrival date if the dates are affected by government imposed travel restrictions. Date changes will only be permitted for stays at originally booked property and may attract additional cost if newly requested dates fall within a higher priced date band.

Please note: Cancellations or date change requests made less than 21 days before the stay was due to commence may be permitted subject to each property owner’s own discretion and local law. For this reason, we very strongly advise clients to obtain 3rd party travel insurance, even for UK breaks, directly after paying a deposit.

*The vast majority of properties we feature agree to these terms but, if there are any that do not, we will contact you after your reservation request is received, to explain and difference in terms, before you make any financial commitment.

Thank you again and here’s to broadening our horizons and making happy family memories again!

Best wishes

Sian Williams

Ps, Email me directly here if you have any queries or feedback.